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Refund policy

We review refund requests under applicable European Union consumer rights and the circumstances of each purchase.

One-time digital purchases

A one-time price does not turn the ongoing cloud writing and storage service into a one-off digital-content download. You may withdraw from the initial contract within 14 days; if you expressly requested immediate performance, a proportionate amount for service supplied before withdrawal may be deducted.

Subscriptions

You may withdraw from the initial subscription contract within 14 days. If you expressly requested immediate performance, we may deduct a proportionate amount for service supplied before withdrawal. An automatic renewal does not create a new 14-day period; cancelling the subscription stops future billing at the period end.

If information was not provided

If required information about the withdrawal right was not provided, the withdrawal period may be extended by up to 12 months. Contact support so we can review the circumstances of the purchase.

Conformity

If a digital service or physical product is not in conformity with the contract, contact support — repair, a price reduction, or a refund may apply.

When Billing does not show a self-service action, contact us about non-conformity, missing information, or another statutory right at support@fourmemories.com.